Stanford Children's Health at 725 Welch Road, Palo Alto, California.

Such greed and rudeness.

I remember the first time we visited the hospital four years ago and everyone was still so friendly. Situation has completely changed nowadays.

My family's recent visit was double charged, we paid our first bill after insurance, and they send another one to a collection company! Wow. This became worse after we tried to explain what was happening - they ignored everything we said, and just repeatedly send their bill. We also received vocal threats and harassment.

Ended up paying double. My other friends are reporting similar billing issues with LPCH as well. Yes, each amount is not huge, but allowing such thing to happen and the attitude they take is just... astonishing. We were definitely consider suing the hospital along with the collection company, if we had the time and leisure.

The management should examine what has happened over the past years and why their service has deteriorated that much. I can certainly understand why their rating is falling below 3 on google. If I remember correctly, their had 4.5 out of 5 on google in 2013.